A cracked screen rarely stops a phone working straight away, which is why so many people keep using one for months. The damage can spread, though, and a screen that fails completely makes it much harder to rescue your photos and messages.
Back up while you still can
If the touchscreen still responds, make a backup today. Use iCloud or Google, or copy your files to a computer. This is the most useful thing you can do, whatever happens next.
Keep the damage from spreading
- Put a clear screen protector or a strip of tape over sharp cracks to protect your fingers
- Keep the phone away from water, as a cracked screen no longer seals properly
- Use a case until the repair is done, because another drop can damage the frame
When to stop using it
Switch the phone off and bring it in if the screen is lifting away from the body, the back is bulging, or the phone is getting unusually hot. These can be signs of a swollen battery, and it should not be charged.
What to expect from a repair
Most phone screen repairs are finished the same day, often in under an hour. Every repair comes with a 90-day warranty on parts and labour, and we give you a quote after inspecting the device.
